Q. Do you sell physical gift cards?
A. No, this service is only offered online.
Q. What if my gift recipient doesn't have an email?
A. They need an email address to receive and redeem the gift.
Q. How can I get a refund on the gift voucher?
A. As with any gift vouchers, this is a non-refundable purchase, so please ensure to double check the recipient email and the gift amount being sent.
Q. Can I use my Inkpay spend limit or a BNPL to pay for the gift voucher?
A. No, the entire gift value is paid in full at the time of purchase, so please ensure to use the correct payment card.
Q. What if my recipient hasn't received an email to redeem the voucher, but I was charged the money for it?
A. Please contact our friendly support team via submitting a help ticket here: https://www.inkpay.com/submit-a-ticket
Please let the team know who the recipient is and their email, and they will look into it for you.